Supporting, Empowering and Improving Lives

Dementia Day Centre

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Quality Dementia care in a fun and friendly environment…

Age Concern Southend’s Dementia Day Centre is a specialist day centre service for older people living with Dementia. Providing a stimulating and rewarding environment which supports and empowers our clients.

We plan our activities on the evidence-based group programme of Cognitive Stimulation Therapy (CST); offering a wide range of meaningful and enjoyable activities proven to enhance and improve the lives of older people living with Dementia – whether diagnosed or undiagnosed, so they can live independently for longer.

“Judith enjoys her time at [the Dementia Day Centre] and it enables me to do things on my own. She enjoys the activities, particularly the singing and dancing.”
~ Tony, Judith’s Husband

Previously known as ‘Days at The Haven’ and based within The Haven Community Hub in Westcliff-on-Sea the setting is designed to be welcoming and friendly for our clients. The Centre caters to older people living with Dementia and other neurological conditions such as Parkinson’s, Brain Injury and Stroke Survivors.

The Dementia Day Centre is staffed by trained support workers from Age Concern Southend and supported by volunteers who provide an opportunity to engage and socialise with others – contributing to our members’ self-esteem and self-fulfilment. We access every member to ensure we cater to their likes and dislikes, skills and abilities to offer a full range of activities they will enjoy including singing for the brain, interactive story telling, games, music and dancing and gentle exercise.


“John just loves being part of it all, always happy to go and be amongst others. There’s a wonderful amount of activities he gets involved in; group activities, music, dancing, art, etc. He leaves very happy and comes home very happy, so obviously this makes me very happy!”
~ Margaret (Wife of long-standing client, John)

Bill likes all the staff that run the group and he said you all look after him very well. He also enjoys the company of the other people. He looks forward to seeing everyone and likes the things that you do to make people feel welcome. He looks forward to going every week.
The other thing, it gives carers some time to do a few things for themselves without having to worry.”
~ Irene (Wife of client, Bill)

“[The Dementia Day Centre] is such an amazing resource in our community.  Sarah and all the volunteers work so very hard to ensure our loved ones are welcomed and cared for as if they were at home. There is a great feeling of belonging to this group for my mum. The fact that she calls it her club is just great. Thank you all for taking the responsibility of looking after my mum and making her happy.”
~ Elizabeth (Christina’s daughter)

For more information please contact Sarah Wilson at Age Concern Southend on 01702 345373 or email the team on

How much does the Dementia Day Centre cost?

We are open Monday to Saturday.

A full day is 10am to 4.00pm, costing £65

A half day is 10am-1pm or 1pm-4pm, costing £35*

We can also offer ad hoc care for £20 per hour, minimum 2 hours, during opening times.

*talk to us and we can be flexible with timings.


All potential clients are offered a free half day trial session so we can access their needs and see what activities they might enjoy.

Do you have availability?

We are always interested in hearing from new clients and will try our best to find a space for you or point you in the direction of other useful services.

We are open Mondays, Tuesday, Wednesday, Thursday, and Friday. We currently have availability across the week, particularly on Mondays and Thursdays. We hope that as enquiries build we will soon be able to open on Saturday too, so please get in touch.

We are able to care for 12 people per day.


What activities do you do?

A  full schedule of activities will run throughout the day ranging from music and art to gentle exercise and mindfulness.

We do not stick to a rigid schedule and instead focus on offering ‘person centred care’, tailored to our members likes and dislikes.

Previous activities include:

  • gentle exercises
  • music with instruments, singing and dancing
  • board games, puzzles, books and magazines
  • arts & crafts
  • guests/visitors – string quartet, Southend dementia team, singing groups, acting academy shows, artist talks
  • Inter-generational activities – classes with HartBeeps and visits with Milton Hall School

We have also hosted a number of special days including, bring your grandchild, birthday celebrations and parties, Christmas meals.

What special facilities do you have?

The day centre is hosted in a warm, welcoming and safe environment.  As well as a full activity programme, we have a number of stimulating objects and facilities to enjoy, including:

  • Baby dolls
  • Interactive/robotic cats and dogs
  • TV with range of films
  • Keyboard
  • Games, puzzles, books
  • Radio/music
  • Musical instruments
  • VR headsets for unique virtual experiences

Teas, coffee and biscuits are provided throughout the day.

There is a cafe on site if clients would like to purchase their own food.

Private toilet facilities and shower.

How many carers are on site?

The needs and expectations of each visitor will be thoroughly accessed, on site at The Haven, before they formally attend the centre. This way, visitors will be familiar with the environment, and the day centre team will have a detailed understanding of the individual requirements of the attendee.

Volunteers will help with the days activities, whilst fully trained care assistants provide support with individual’s needs through the day.

The carer to client ratio is approximately 3-to-1.

Our staff  and volunteers are also fully DBS checked.

If you are interested in volunteering at the Dementia Day Centre, please get in touch. We are always grateful for support.

Can I bring my pet along?

We are pet-friendly, offering a pleasant atmosphere for both residents and their beloved animals. Talk to us if you have any questions about this.

Do you accept funded places?

Yes, we can take direct payments from Southend Borough Council if eligible.

Your place at the Dementia Day Centre can be paid privately, by Social Services, Direct Payments or a combination of the two.

Direct Payments are local council payments for people who have been assessed as needing help from social services, and who would like to arrange and pay for their own care and support services instead of receiving them directly from the local council.

Your local council must offer you the option of direct payments in place of the services you currently receive. If you are not receiving social services and would like to know more, please contact Southend Social Services: 01702 352641

Where is the Dementia Day Centre located?

The Day Centre is located within The Haven Community Hub.

138-140 Hamlet Court Road, Westcliff-on-Sea, SS0 7LW

Please go to the back of the café and through the double doors.

There is plenty of public transport including bus services  along London Road and trains close to Westcliff Station (c2c). The centre does not have parking but there is plenty of street parking nearby and a pay & display carpark.

If you need help with transport, we do have volunteer support. Please get in touch to find out more!

*Previously known as ‘Days at the Haven’

Contact Us

For more information please contact Sarah Wilson at Age Concern Southend on 01702 345373 or email the team on

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